Pride Unbound*London

Policies

The most Frequently Asked Questions we receive are answered below.

If you cannot find the answer you’re looking for, it may have already been covered in the relevant policy document above.

Age & ID

Is there an age limit?
Do I need ID to attend?

Cancellation & Transfers

Can I cancel my place?
Can I transfer my membership?
Registration has closed, can I still sell my ticket/cancel my place/etc?

Payments

Can I pay for myself and my friend(s)?
Can I pay in instalments?
How can I pay?
Can I pay by PayPal?

Registration

What sizes are the t-shirts?
I’ve lost my password for the website
My registration went wrong, what do I do?
What do I get for my money?
How many people can stay in a room?
Will I have to share my room?
What food is included as part of my registration?
What about my data?

Accessibility

How disabled friendly is the venue?

Other Questions

What happen if your income exceeds the costs?
Anything not covered here…

Age & ID

IS THERE AN AGE LIMIT?

You MUST be at least 18 years old as of your first day of attendance of Pride Unbound*London. We check the passports/ID of all attendees as we are required to do so by law.

DO I NEED ID TO ATTEND?

Yes. You MUST present some form of CURRENT (in date) photo ID with your date of birth on it at Registration, such as a passport or driving licence. A full list of acceptable forms of ID can be found on the Registration and Pricing page.

Note that International Youth Travel Cards and NUS cards (unless they’re also ISIC cards) will NOT be accepted, as these do not require proof of age before being issued.

If you are unsure whether your form of ID is acceptable or not, then please email registration@prideunbound.uk well in advance of the convention, for confirmation as to its acceptance.

If you do not currently have a form of ID that is suitable, you can find a number of accepted card providers here: Card suppliers. Please apply for your card well in advance, so that if there is a problem with your application, you have time for this to be corrected.

The Proof GB card is an accepted form of ID for the convention even though it is no longer available for new signups to the Proof GB scheme.

No ID = No Admittance to Convention

Cancellation & Transfers

CAN I CANCEL MY PLACE?

You are entitled to cancel your registration within ONE WEEK (7 days) of your full payment being confirmed and receive a full refund. If you wish to cancel after this time, we regret that we will be unable to offer you a refund, except in very exceptional circumstances at the full discretion of the Pride Unbound*London Registration Team and/or Directorate.

Our contracts with our suppliers require us to confirm attendee numbers often throughout the year, and as a non-profit company we have little financial backing to compensate for cancellations.

Neither Pride Unbound*London or Phantom Peak will be responsible for circumstances beyond reasonable control (including, but not limited to, acts of God, governmental authority, acts of war, or acts of terrorism) that make it illegal or impossible to hold the event. Therefore, Pride Unbound*London reserves the right to cancel its main event without warning. In the circumstances that the event is cancelled due to a valid impossibility occurrence, prepaid deposits to the Phantom Peak will be returned to Pride Unbound*London without penalty, and refunds will be settled proportionately.

CAN I TRANSFER MY MEMBERSHIP?

We allow registration ticket transfers to another party prior to the closing of the advertised registration period. Please contact registration@pridebunbound.uk for further details.

REGISTRATION HAS CLOSED, CAN I STILL SELL MY TICKET/CANCEL MY PLACE/ETC?

After the ticket closing date, which should occur in late May, we will be unable to make any further changes to any residential registrations except in very exceptional circumstances at the full discretion of the Pride Unbound*London Registration Team and/or Directorate.

The only exception to either of these policies applies to those who are still within their one week “cooling off” period.

Payments

CAN I PAY FOR MYSELF AND MY FRIEND(S)?

Yes! If you wish to purchase someone else’s ticket for them, please email registration@prideunbound.uk and we will be happy to assist you with this process. Please be aware that if you purchase a registration for another party, that due to data protection the registration will belong entirely to that person. You will not be able to request a refund or change anything on their registration without us receiving written permission from the other party.

CAN I PAY IN INSTALMENTS?

No. Due to the size of the event and the additional workload partial payments create, it is not feasible for us to accept them. We regret any inconvenience this may cause.

HOW CAN I PAY?

During registration you will be asked to choose a payment method: Bank Transfer, or card payment. Details such as our account number are given during the registration process.

The membership fee is due within 5 working days for international payments, 3 working days for UK bank transfers and over-the-counter payments, and 2 calendar days for card payments. (There are exceptions to this rule, depending on your bank, but we will work on an individual basis for bank transfers.) We will provisionally hold your space for the time we advise and confirm your registration formally once the payment has reached our account. Until you have paid us in full, your registration is not guaranteed.

If we don’t hear anything from you, your registration will be cancelled. Registering is not an obligation to pay, and Pride Unbound*London will never issue formal demands for payment.

CAN I PAY BY PAYPAL?

We DO NOT accept PayPal.

If you have any questions, please contact registration@prideunbound.uk. We’ll do our best to help.

Registration

WHAT SIZES ARE THE T-SHIRTS?

All our t-shirts are unisex. The sizes for our t-shirts are as follows:

I’VE LOST MY PASSWORD FOR THE WEBSITE.

You can reset your password by going to https://pridebunbound.uk/ and using the “Forgot your password?” link next to the sign in button.

If you have any further problems, please email registration@prideunbound.uk and they will be happy to assist you.

Due to data and consumer protection, we will only be able to communicate with you via the e-mail address you originally registered with.

MY REGISTRATION WENT WRONG. WHAT DO I DO?

If you’ve made a mistake, email registration@prideunbound.uk and we’ll be able to help. Do not create another registration, even if you entered an incorrect email address and cannot confirm your account.

WHAT DO I GET FOR MY MONEY?

We have two types of ticket available. Please note that Pride Unbound*London is pre-registration ONLY. Price details are provided on the Registration and Pricing page.

Standard membership includes registration, access to convention activities, and our combook. This is also available as a Day Ticket for attendees who only wish to attend oneday of the convention.

Plus and Supporter membership include everything from the standard membership, and much more – Pride Unbound*London regularly provides lots of goodies and extras to our supporters, as thanks for your support and extra donation.

WHAT FOOD IS INCLUDED AS PART OF MY REGISTRATION?

No food is included in your registration, however there will be sweets in your goodie bags.

WHAT ABOUT MY DATA?

When you submit a registration to us, it is held in a secure format on our registration system and we are the only people who can see this. Data is held securely on our hosted server in London, England.

Further details about registration data can be found within the Privacy Policy, located on the Privacy Policy page.

Accessibility

How disabled friendly is the venue?

The venue is mostly on the ground floor, with a ramp to the outside area. There is a small mezzanine area on the inside, and an upper viewing area of the theatre which are not wheelchair accessible.

quiz Policies & FAQ